Every person who registers with the bookmaker signs a bilateral agreement with him. On the one hand, you, as a player, agree to abide by the rules and regulations, and on the other hand, the bookmaker guarantees certain features and rules that he will abide by. But sometimes there are problems with the bookmaker.
What are the most common problems with bookmakers?
Sometimes it happens that one of the parties violates or breaches the terms of the agreement. On the part of the user, the reason often lies in ignorance of the rules, less often in a desire to cheat. In this case, the bookmaker’s office quickly draws consequences, applying sanctions and solutions defined in the rules. But is it always the right thing to do? Below we describe the most common problems with bookmakers and explain where the source of the dispute may lie.
The problem with getting a bonus at the start
Bookmakers tempt us with special offers that we can get during the registration process. Extra money, free bets, risk-free bets are the most popular benefits. We must also consider certain conditions that must be met in order to receive such a bonus. Most often it is the need to play for the bonus amount and spin it several times. These rules are not clear to everyone.
The best way to avoid unnecessary problems is to read the offers and their conditions before opening an account. Pay attention to the provisions concerning the IP from which you will be opening an account. Sometimes registering from a connected computer in a public place or depositing from the card of someone who already has an account there is enough to get banned.
Incorrectly calculated bet
Bookmakers often rely on official results and statistics. We can check how this data is presented on the websites of specific soccer federations and similar institutions. If everything indicates that the bookmaker is wrong, file a complaint. But let’s remain calm. These big corporations can’t afford a betting scandal because by breaking the rules, they risk undermining their credibility and going bankrupt. So it may turn out that it was an accidental mistake and the problem with the bookie will be resolved quickly.
Impose betting limits on your account
It can’t be denied that bookmaker profits are based on players’ losses, and most often the losers are new and inexperienced players. Here we encounter again the rules, according to which the bookmaker provides services to players “for recreational purposes”. So, if you start winning regularly, you can count on the bookmaker soon recognizing you as a professional player and marking your account with a limit. In this situation, the game will no longer be as profitable. The only thing you can do with this problem is to switch to another site.
Trouble with withdrawal
The biggest emotions accompany money-related situations, and above all, when we can’t withdraw money from the account or the transfer is too long. Let’s see what could be the reasons for this and what problems we can face.
First of all, make sure you have fully registered your account. This is a basic prerequisite for withdrawals. Your documents may still be being verified or you may not have followed the instructions. Also, sometimes additional verification is required for the first withdrawal – check the email associated with your player account and spam folder.
another reason could be asking too much for a one-time withdrawal. Check to see if you requested a withdrawal on a non-business day. In some bookmakers you will find clauses about possible delays in processing orders placed on holidays and weekends.